If you plan to travel and use your debit card, to prevent an interruption in service, you must notify the credit union of your travel plans by calling 972.348.2000 (800.843.5295) or by visiting a Texans branch. Please mention your destination(s) and dates of travel. A travel flag is placed on your card. Once the travel flag has been placed, if you encounter any issues, please contact us toll free at 1.800.843.5295.
Your debit card can be temporarily turned off and on within digital banking. Once you are in Card Management, simply toggle the Block This Card switch under the desired debit card. Your card will be immediately blocked and unable to be used. To turn your card back on, simply toggle the switch again and your card will be unblocked.
Report any disputes by calling 972.348.2000 (800.843.5295) or visiting a Texans branch.
Texans members have access to over 70,000 surcharge-free ATMs worldwide with the Allpoint and CO-OP ATM networks. They are located at popular retail locations such as 7-Eleven, Walgreens, Target, CVS and Costco, and are identified by the Allpoint or CO-OP logo stickers. Members are not charged a fee at these ATMs. Members also have access to Texans ATMs. A fee is charged for ATM transactions performed at all other ATM locations*.
The process for covering transactions with Overdraft Protection or Courtesy Pay does not change. The service charge processes and the account incurs either an overdraft transfer fee or a Courtesy Pay fee.
No. A wire transfer is not the same as regular payroll or government direct deposit. However, if you sign up for e-statements, the monthly service charge can be waived.
No, the direct deposit must be into your checking account to receive the fee waiver. However, if you sign up for e-statements, the monthly service charge can be waived.
No, if the primary account holder is under 18, the monthly service charge is waived until age 18.
We offer the My Texans Interest Checking specifically for members who keep higher balances in their checking account. This account earns interest, receives one free cashier’s check per month, as well as one free box of Texans Credit Union custom checks per year. We also offer money market accounts, which may be a better option for you if you’re looking for higher returns.
To report your card lost or stolen, first log in to your Digital Banking account, then select Card Management. Hover over the image of the lost debit card and select Manage Card. Select the Lost or Stolen button, then select Report as Lost or Report as Stolen.
You will need to visit a branch or call us at 972.348.2000 to order a replacement card.
